I recently bought Walmart patio furniture, and look what happened within the first thirteen days .
Some of you may have already seen this on my Instagram page already. I just bought this patio set 13 days ago, and when I looked out the window this morning, this is what I found. Needless to say, I am not impressed. I spent $300 on this, and yes it was the least expensive patio set there in that size but that is beside the point. I didn’t spend $300 for it to break in less then two weeks.
The moment Walmart opened this morning, I called them and thankfully I am able to bring it back.
I guess you get what you pay for.
I told Walmart I wanted a refund and I was under the impression that is what I was going to get. When I got there they told me I was getting an exchange, when I tried to explain what I was told I was reemed out by the assistant manager. I was not rude at all, and was very calm trying to explain. My husband couldn’t believe the way we were being treated either.
Apparently what happened is my fault, and when I told her the umbrella wasn’t in it and told her that everything else she told me “I did wrong” never happened, she snapped even more. What I wanted to do was lose my cool and tell her where to go and how to get there, but I kept it together (barely) and just accepted the exchange on the table (even though my chairs are rusted).
I am so mad right now, I am firm on never supporting my local Walmart again. Awful customer service (I have had more then one experience). I am disgusted in the way I was treated, it was unfair and uncalled for.
I tweeted & FB’d Walmart and here is the response I received:
So I’m going through the motions. You never know what will happen with the store manager.
Update: I was never reach out to by the store manager.